VEON Armenia CJSC

Title:Call Center Specialist

Location:Yerevan, Armenia

Duration:Full time

Salary Range: SALARY IS NOT MENTIONED

Description:Working at VEON demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.

Veon Armenia (brand Beeline) is seeking for Call center specialists who are willing to work with night shift.

Requirements:

• University degree, Technical background is a plus.
• Experience in a relevant field is an advantage;
• Readiness to shift work;
• Knowledge of IT protocols;
• A sound knowledge of telephone etiquette;
• Ability to work with people in conflict situation;
• Excellent communication skills;
• Ability to work under stress;
• Pleasant and friendly manners;
• Responsible and stress resistant personality;
• Advanced computer skills: experience with MS Office;
• Fluency in Armenian and Russian languages, knowledge of English is a plus.

Responsibilities:

• Provide and help to solve customers' issues via phone;
• Give technical solutions to customer inquiries;
• Readdress customer requests and issues to technical team and follow-up further steps;
• Provide customers with product and service information;
• Transfer customer calls to appropriate technical staff.

Address:  Aharonyan St., 2 Building

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