Digitain

Title:Customer Support Specialist

Location:Yerevan, Armenia

Duration:Full time

Salary Range: SALARY IS NOT MENTIONED

Description:Do you love online games, or are you interested in sports events? Don't you mind to find ways to manage complicated conversations effectively? Then join our customer support team. Become a master of customer service, gain knowledge, share your skills with the team members, discover new possibilities with us !

The job is shift based and includes all morning, evening and night shifts.

We offer:
• 2 weeks intense dedicated training to set you up for success
• Free lunch
• Fun, high-energy work environment
• Continuous mentoring and development
• Referral bonuses

Requirements:

We need a candidate that is:
• A natural communicator
• Confident and can-do, with a natural ability to deliver an excellent customer service
• Proficient in Armenian, with good knowledge of Russian and English languages (written and verbal)
• With good knowledge of MS Office (Word, Excel) will be an asset
• Responsible
• Able to work under pressure
• Willingness to work on 24/7 shifts

Responsibilities:

What You will do:
• Work independently with customers through online chat, phone call and e-mail to answer questions regarding services, games, bets and other products/services provided by the company
• Identify customers' needs and move them towards the appropriate action using your knowledge and experience
• Support to the company bet shop employees via incoming calls only
• Handle incoming calls related to the company and transfer to corresponding departments, if needed

Address:  Amiryan St., 26 Building

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