VXSoft LLC

Title:Support Center Specialist

Location:Yerevan, Armenia

Duration:Long Term

Salary Range: SALARY FROM 250.000 TO 450.000 AMD

Description:VXSoft is looking for a Support Center Specialist to provide technical support, training and guidance to different user groups of e-gov systems developed by the Company.

Requirements:

- Excellent user-level computer skills (MS Windows, Office family products);
- Experience in providing technical customer service as a Customer Support Specialist or similar CS role and training to users with varying levels of technical expertise;
- Solid troubleshooting, verbal and written communication skills;
- Familiarity with Public Administration is a plus;
- Experience using help desk, task management software (preferably JIRA) and remote support tools (TeamViewer, AnyDesk);
- Time management and multi-tasking abilities;
- Patience when handling tough cases;
- Knowledge of Armenian, Russian and English languages.

Responsibilities:

- Receive, prioritize and respond to incoming telephone, email and in-person requests for assistance from systems users in a timely and accurate way;
- Evaluate and resolve users issues in-person and remotely; correct routine issues, if needed contact appropriate resources for additional assistance;
- Identify user needs and help them in using specific systems features;
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users);
- Follow up with users to ensure their technical issues are resolved;
- Assist in training process of the Comapny's product customers.

Address:  24/6 M. Baghramyan ave., Yerevan 0019, Armenia

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