Title:Business Process Specialist

Location:Yerevan, Armenia


Description:Business Process Specialist researches, analyzes, formalized, measures, monitors and recommends improvements to organization's business processes in order to improve overall organization performance. Studies operational and performance data to identify trends and opportunities for improvement.


• BS degree, preferably in Information Technology or Information Security
• At least one year of proven work experience in process design and implementation is preferred
• Experience in gaming industry will be considered as a big plus
• Advanced knowledge of Armenian language and excellent knowledge of English and languages
• Advanced MS Office skills
• Knowledge of IT / IS and iGaming standards / best practices (eg ISO 27001, ISO 20000, ISO 9001, ITIL, GLI, etc.)
• Knowledge of monitoring / inspection methodology and process management principles
• Self-motivated individual with the ability to thrive in a results-driven environment
• Ability to work under high pressure and stressful conditions
• Ability to prioritize among competing tasks
• Proven ability to process various documents and reports
• Ability to listen, observe and analyze
• Writing and presenting skills


• Ensure compliance of business processes with the Company strategy and goals
• Develop business standards and processes
• Develop business process map and process classification
• Implement business standards and processes, develop implementation plans, monitor performance
• Ensure continuous improvement of business processes
• Define corrective and preventive actions as a result of the audit, monitor the processes and timing of their implementation
• Check and monitor standards and processes
• Define KPIs, receive and evaluate KPI reports
• Evaluate business processes efficiency and conduct data analysis
• Document regulatory papers
• Prepare and present videos / presentations and other supporting materials related to the developed standards and processes
• Participate in different meetings

Address:  Amiryan St., 26 Building

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