Digitain

Title:Customer Care Specialist (Part Time)

Location:Yerevan, Armenia

Salary Range: SALARY IS NOT MENTIONED

Description:Want to be the voice of our Company? A position on our Customer Care team gives you the opportunity to be the first contact with our customers! We want our customers to have a superior customer experience and this role is critical in making that possible. This role is for you if you're great at talking with people and know how to define customers' needs.

The job is part time 25 hours per week and includes following shifts:
14:00-19:00
19:00-24:00
21:00-02:00

We Offer
• Health Insurance
• 4x Paid Days offs
• Referral bonuses
• One shot bonuses in case of childbirth, marriage
• Development programs
• 3 x salary in advance with up to 1 year repayment option (benefit is applicable after 1 year employment)
• Free of charge lunch, coffee/tea, fruit
• Corporate events and team buildings
• Birthday gifts
• Library

Requirements:

We need a candidate that is:

• A natural communicator
• Confident and can-do, with a natural ability to deliver an excellent customer service
• Proficient in Armenian, with good knowledge of Russian and English languages (written and verbal)
• With good knowledge of MS Office (Word, Excel) will be an asset
• Responsible
• Able to work under pressure

Responsibilities:

• Work independently with customers through online chat, phone call and e-mail to answer questions regarding services, games, bets and other products/services provided by the company
• Identify customers' needs and move them towards the appropriate action using your knowledge and experience
• Support to the company bet shop employees via incoming calls only
• Handle incoming calls related to the company and transfer to corresponding departments, if needed

Address:  Amiryan St., 26 Building

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