Digitain

Title:Partner Support Specialist

Location:Yerevan, Armenia

Salary Range: SALARY IS NOT MENTIONED

Description:Digitain is seeking for energetic and highly motivated Partner Support Specialist to join its Customer Support team.
The job is shift based and includes morning, afternoon, evening and night shifts.

We offer:
• 2 weeks intense dedicated training to set you up for success
• Free lunch
• Fun, high-energy work environment
• Continuous mentoring and development
• Referral bonuses

Requirements:

• Genuine curiosity about gaming and a good understanding of the online industry
• Experience with management of partner relationships
• Experience working with key functions in an online business such as service, payments, content, and development
• Excellent English and Russian written and oral communication skills
• Open to take new responsibilities
• Initiative
• Result-oriented
• Ability to multitask
• Creative thinking
• Attention to details
• Willingness to work on 24/7 shifts

Responsibilities:

• Identify and assess Partners’ needs to achieve satisfaction
• Provide timely, accurate and complete information by using the right methods/tools
• Interact with Partners to provide and process information in response to inquiries, concerns, and requests about products and services
• Handle Partners’ complaints, provide appropriate solutions and alternatives within the time limits: follow up to ensure resolution
• Build sustainable relationships and trust with Partners through open and interactive communication
• Co-operate with company employees to perform high quality service for Partners
• Maintain strong, long-term partner’s relationships
• Act as an internal advocate for the Partners
• Collect, verify and rank partners’ non-technical and technical requests for new product features and functions
• Present new product upgrades and functionality and ensure Partners have an understanding of the product development and features
• Other tasks assigned by supervisor

Address:  Amiryan St., 26 Building

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