Title:Customer Acquisition and Retention Specialist

Location:Yerevan, Armenia

Duration:Long term


Description:We are looking for experienced, qualified and passionate individuals to join our fast growing team as Customer Acquisition and Retention Specialist and to own the retention processes form a to z. The successful candidate should have deep knowledge on customer segmentation, communications, and excellent skills in Excel for carrying out statistical and analytical modeling of large data sets. This includes, but not limited to customer acquisition, engagement, retention, loyalty and satisfaction.


• Graduate degree in Finance, Mathematics, Business, Marketing or other relevant field
• Proven working experience in customer and data analytics in a B2C environment
• Fluency in Armenian, English, and Russian is mandatory
• Advanced practical knowledge of MS Excel is a must
• Experience coding in HTML and CSS will be a plus
• Experience in the iGaming industry is a huge plus
• Knowledge of statistics and experience using Business Intelligence solutions
• Ability to work in a fast-paced environment
• Ability to adapt to change as well as having logical approach to solve problems
• Hardworking, initiative and flexible personality with the ability to prioritize tasks
• High sense of responsibility
• Passion, drive and motivation to learn new things


• Prepare and analyze extensive databases
• Create customer profiling and segmentation to drive business decision making
• Understand and monitor the life cycle of customers
• Analyze KPIs to better understand trends in consumer behaviors
• Predict future customer trends based on customer behavioral analysis
• Create promotions and loyalty programs based on historical data
• Execute retention procedures from start to end
• Prepare post campaign analysis
• Create daily/weekly/monthly and yearly reports

Address:  Amiryan St., 26 Building

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