"Varks.am" UCO CJSC

Title:Contact Center Specialist

Location:Yerevan, 12 Martiros Saryan St



Description:Varks.am is seeking for energetic and highly motivated specialists for the position of Contact Center Specialist who will provide the Company's information in an efficient and timely manner


• Bachelor of University or yet a student
• Preferably 1 year of work experience in helpline or Customer services related fields
• A natural communicator
• Confident and can-do, with an ability to deliver excellent customer service
• Proficient in Armenian (written and verbal)
• Knowledge of English and Russian language is a plus
• With good knowledge of MS Office (Word, Excel, Outlook) will be an asset
• Responsible
• Able to listen and resistance in stress.
• Able to shift work
• Able to work on weekends


• Answer customer enquires through incoming call/email or chats in a timely manner
• Provide general information (procedures, services, payments, promotion, offers, etc), inform the customer about the complaint status and resolution
• Fix customer problems at the first contact and transfer non-resolved problems as complaints to the Troubleshooting Supervisor
• Attract potential customers through incoming and outgoing calls, make cross-sell and up sale
• Satisfy the customer by finding an appropriate solution
• Carry out the satisfaction inquiry campaign established by the Quality Team
• Carry out retention and loyalty campaigns established by the Retention and Loyalty
• Make outbound calls as assigned
• Perform other tasks as assigned


Address:  12 Martiros Saryan St

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