VOLO

Title:Customer/Technical Support Specialist

Location:Yerevan, Komitas 54V, 5th floor

Deadline:   20 May 2019

Salary Range: SALARY IS NOT MENTIONED

Description:VOLO is looking for experienced result-oriented professional to fulfill the position of Customer/Technical Support Specialist working for international clients in an enterprise-focused team.

Requirements:

* University degree in Computer science or equivalent field;
* At least 3 years of working experience in IT field;
* Excellent English language skills, both speaking and writing;
* Knowledge of IT technologies;
* Be advanced PC user and proficient in Microsoft Office suite;
* Exceptional interpersonal skills, with a focus on report building, listening, and questioning skills;
* Strong documentation skills;
* Proven analytical and problem-solving skills;
* Ability to effectively prioritize and execute tasks in a high-pressure environment.

Responsibilities:

* Manage client’s internal systems (these includes CRM, user accounts, email accounts, website, marketing tools, etc.);
* Cover of client’s ad-hoc internal IT needs, including IT support, which usually involves internet research on the issue and possible solutions;
* Manage regular IT operational tasks (management, escalation and follow up of IT related alerts and tasks);
* Perform other supporting activities (these includes IT strategy questions; system selection for new internal systems; security changes and planning; contract management and other tasks).

Address:  Komitas 54V, 5th floor

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